Service Charge Manager

SERVICE CHARGE MANAGER
FLEXIBLE HYBRID WORKING
SURREY
£44,000 - £48,000
PLUS, EXCELLENT BENEFITS
Gravitas Group are partnered with a local authority based in Surrey, who are looking to hire an experienced Service Charge Manager to lead the Service Charge function. They’re looking to hire a Service Charge Manager with experience in working with Leaseholders and leading Section 20 Consultations.
As the Service Charge Manager, you will be responsible for the calculation and administration of tenant and leaseholder service charges, major works and shared ownership properties.
RESPONSIBILITIES:

Responsible for the accurate and timely calculation and issuing of service charges, maintaining clear records, and providing support to tenants and leaseholders on related matters.
Lead on annual rent setting and service charge budget process.
Examine, develop and implement strategies to improve the accuracy of billing, maximise service charge and major works income, and improve the overall performance of the service and income for the HRA.
Develop and maintain up-to-date policies and procedures for service charge and leasehold management.
Ensure that all service charge/major works payers receive accurate and timely statutory notices in accordance with Section 20 of the Landlord and Tenant Act 1985
Liaise with tenants and leaseholders to explain, advise and consult on service charge and leasehold issues.
Work collaboratively with Heads of Service, Managers, Team Leaders and Housing Services colleagues to enhance service standards.
Carry out regular IT system and procedural reviews.
Ensure that Tenant Service Charge and Leasehold Services operate in line with up-to-date legislation.
Provide expert and specialist advice on all service charges and leasehold matter.

ESSENTIAL EXPERIENCE

Minimum of 2 years’ experience of Rents & Service Charge experience in a Local Authority or Social Housing environment
Experience in Leaseholder Management and Section 20 Consultations
Proficient Excel Skills
MRI Housing One Software experience is desirable but not essential.
Working towards an Accounting qualification - AAT, ACCA, ACA, CIMA, CIPFA is desirable but not essential.

FOR THIS YOU WILL RECEIVE A COMPETATIVE SALARY OF UP TO £48,000 BASE, PLUS A £2,000 ALLOWANCE AND EXCELLENT BENEFITS WHICH INCLUDE