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Key Responsibilities
- Design and implement automation test frameworks for Salesforce Service Cloud and Marketing Cloud
- Develop and maintain reusable automated test scripts
- Lead automation testing across system, integration, regression, and end-to-end scenarios
- Test Marketing Cloud journeys, automations, segmentation, and integrations
- Validate Service Cloud case management, workflows, flows, and integrations
- Integrate automated testing into CI/CD pipelines
- Manage test data and environments effectively
- Produce clear, structured test documentation and reporting
- Collaborate within cross-functional Agile teams
- Support User Acceptance Testing (UAT) activities
- Provide training, coaching, and knowledge sharing to internal teams
- Promote testing best practice and quality standards across the programme
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