This is a hybrid role based in Accrington, Lancashire, United Kingdom. The salary for this position is £45,000 - £55,000 per year. The successful candidate will play a key part in identifying operational inefficiencies and driving sustainable change across the business, using a combination of analytical insights and collaborative engagement. Working closely with cross-functional teams, they will be responsible for implementing improvements that enhance both process efficiency and customer experience.
Key responsibilities include:
- Championing lean and agile methodologies, lean practices, and lean problem-solving techniques to embed a culture of continuous improvement organisation-wide.
- Fostering a culture of continuous improvement by encouraging staff to identify inefficiencies and propose innovative solutions.
- Developing and maintaining excellent working relationships with key internal and external stakeholders to support ongoing business improvement initiatives and activities.
- Designing and implementing scalable Standard Operating Procedures (SOPs) and process maps to encourage standardisation and operational efficiency.
- Working closely with IT and development teams to ensure the effective implementation of system changes and enhancements.
- Analysing end-to-end operational processes to uncover inefficiencies, bottlenecks, and opportunities for optimisation.
- Monitoring and assessing the performance of business improvement initiatives, identifying issues, and ensuring timely resolution.
- Scoping, implementing, and executing programmes in close collaboration with operational functions to lead change and improve customer experience.
- Leading postmortems and root cause analysis for operational issues and ensuring that corrective actions are tracked and executed properly.
- Staying up-to-date with in-house systems and processes to maintain relevance and drive improvements based on current capabilities.
- Taking ownership of personal learning and development by recognising and embracing all opportunities for growth and professional enhancement.
This role requires a proactive and detail-oriented individual with a strong analytical mindset and excellent communication skills. Previous experience in operational improvement, process mapping, and stakeholder engagement will be essential to succeed in this position.