RENT & SERVICE CHARGE OFFICER
UP TO £45,000 PLUS BENEFITS
STUDY SUPPORT  
FLEXIBLE HYBRID WORKING
LONDON


I’m delighted to be partnered with a growing Housing Association, based in London. They are part of a G15 Housing Association and through continued growth are looking to hire a Service Charge Officer to join the Finance team.

The Service Charge Officer will ensure accurate budgeting, reconciliation, and compliance with relevant regulations for service charge funds, primarily within a residential property portfolio.

RESPONSIBILITIES:
 

• Prepare and reconcile annual service charge budgets and actuals.
• Produce and issue year-end service charge accounts in line with lease agreements and statutory guidelines (Landlord and Tenant Act 1985).
• Manage and report on reserve funds, ensuring correct contributions and balances.
• Monitor expenditure, compare against budgets, and post adjustments as needed.
• Provide service charge budgets for new developments at design stage.
• Calculate and issue service charge estimates, actuals, major works charges, and ground rent in line with lease terms and within set timescales.
• Reconcile the individual leaseholder accounts and produce and send out yearly financial statements.
• Handle leaseholder and tenant queries on service charge estimates, statements, and variances.
• Liaise with internal teams (Repairs, Development, Finance) to ensure correct cost allocations and billing for works and new developments.
• Support internal and external audits, tribunals, and court proceedings with required financial data.
• Collaborate with the Leasehold Adviser to improve communication with residents, including welcome packs and service charge handbooks.

DESIRED EXPERIENCE
 

• A part qualified Accountant (AAT, ACCA, CIMA) with demonstrable experience in a similar Rents and Service Charge role.
• Demonstrable knowledge of Section 20 and other leasehold legislation.
• Intermediate to Advance Excel skills
• Experience of working in Housing or Property desirable.