NEC Trainer

Day Rate: £450+ per day

Location: N/A, United Kingdom

Duration: 3-months 

Working Arrangement: Hybrid (Onsite in the first week)

This contract opportunity is within the Social Housing sector, supporting teams to maximise the effective use of NEC through high-quality training delivery, clear documentation, and hands-on coaching. You will work closely with service areas to embed consistent processes, improve system confidence, and ensure best practice is followed across day-to-day activities.

Key Responsibilities

• Deliver training to service areas in NEC, tailored to varying levels of user ability and operational requirements.
• Plan and conduct one-to-one training sessions, group workshops, and refresher sessions as required.
• Create and maintain extremely strong documentation, including user guides, process maps, step-by-step work instructions, and knowledge base content.
• Translate operational processes into clear NEC workflows and training materials that support consistent adoption.
• Gather feedback from users, identify knowledge gaps, and recommend improvements to training content and delivery methods.
• Work collaboratively with stakeholders to schedule sessions and support change activity during system usage improvements.

Essential Requirements

• Proven NEC experience, with the ability to train end users effectively.
• Experience training service areas in NEC within a busy operational environment.
• Exceptional documentation skills, producing clear, structured, and user-friendly materials.
• Demonstrable experience delivering one-to-one sessions and workshops.
• Strong stakeholder management and communication skills, with the ability to explain concepts clearly to non-technical audiences.
• Confident organising your own workload and prioritising multiple training demands.

Desirable Skills

• Previous experience creating a training needs analysis and translating findings into a delivery plan.
• Self-starter with a proactive approach to solving problems and improving training outcomes.
• Approachable and supportive style, encouraging user engagement and confidence.

Additional Information

This role may involve working with a range of teams supporting housing services, including repairs, rents, assets, and customer-facing functions. A practical, flexible approach and a commitment to high service standards are essential.