Application Support Analyst

Application Support Analyst
£300/day | Inside IR35 | 6-Month Contract | Hybrid – 2 Days Onsite in London

Location: London (2 days per week onsite)
Duration: 6 months, with potential to extend
Rate: £300/day, Inside IR35
Interview: 2 Stages

We’re looking for a proactive Application Support Analyst to join a cross-functional team supporting legacy systems across departments such as Claims, Underwriting, Finance and HR. This is a user-facing role that blends technical troubleshooting with strong communication and collaboration.

What You’ll Be Doing

• Act as the first point of contact for support tickets, ensuring timely updates and clear communication with users
• Diagnose issues within legacy platforms (VB.NET, SQL, C#) and escalate to Change or 3rd Line teams when needed
• Run SQL queries and perform data corrections as part of incident resolution
• Monitor system alerts and performance metrics; basic scripting may be involved
• Work closely with Infrastructure, Networking, and Change teams to resolve cross-platform issues
• Follow ITIL-aligned processes for incident and change management, including CAB participation

What We’re Looking For

• Solid background in customer support and stakeholder engagement
• Technical familiarity with VB.NET (for debugging), SQL (data manipulation), and C#
• Understanding of ITIL principles and experience with structured incident/change workflows
• Comfortable navigating across multiple departments and technical domains

If this sound a good suit apply with an updated CV!