Delegated Authorities Manager FTC

Location: London, London, United Kingdom
Salary: £ Competitive
Contract: Fixed Term Contract (FTC)

Overview

We are seeking a Delegated Authorities Manager to oversee delegated underwriting and claims arrangements, ensuring robust governance, effective oversight, and strong partner performance. This role will support the full lifecycle of delegated authority relationships, from due diligence and onboarding through to ongoing monitoring, audits, and remedial actions, in line with regulatory expectations and internal policies.

Key Responsibilities

• Manage and enhance the delegated authority framework, including policies, procedures, controls and reporting.
• Lead due diligence, onboarding and approval processes for coverholders, MGAs, TPAs and other delegated partners.
• Oversee contract wordings and operational requirements (including binder/TOBA clauses, service standards and bordereaux expectations).
• Monitor performance through KPIs, MI, bordereaux analysis, underwriting/claims reviews and escalation of issues.
• Plan and deliver audit activity (desk-based and on-site), track findings, and ensure timely closure of actions.
• Ensure compliance with applicable regulations and market expectations, including FCA requirements, SYSC governance, and data protection.
• Partner with Underwriting, Claims, Compliance, Risk, Finance and Operations to drive consistent standards and continuous improvement.
• Support regulatory and internal audit requests, providing clear evidence, documentation and management responses.
• Identify process efficiencies and implement enhancements to tools, templates and reporting.

Skills & Experience

• Proven experience in delegated authority management within the insurance industry (London Market experience preferred).
• Strong understanding of delegated underwriting/claims oversight, governance and controls.
• Working knowledge of binder management, bordereaux, audit methodologies and operational risk management.
• Sound awareness of FCA regulation, conduct risk and consumer duty considerations where applicable.
• Excellent stakeholder management skills with the ability to influence internal teams and external partners.
• Strong analytical capability with confidence interpreting MI and identifying trends and root causes.
• Highly organised, with the ability to manage competing priorities and deliver to deadlines.
• Proficient in Microsoft Excel and reporting tools; experience with DA systems is advantageous.

Qualifications

• ACII or progress towards professional insurance qualifications is desirable.
• Degree (or equivalent experience) in a relevant discipline is desirable.

What You Will Bring

• A proactive, control-minded approach with a focus on quality and partner performance.
• Clear communication skills, with the ability to produce concise documentation and present findings.
• A collaborative mindset and commitment to maintaining strong, compliant delegated relationships.