Customer Success Manager – Shape the Future of Safety in Construction
An exciting opportunity awaits at a rapidly growing software start-up that’s transforming the construction industry. Our intuitive platform helps construction teams work safer and more efficiently by automating administrative tasks and centralizing safety data. With over 180 companies already using the platform across Ireland, the UK, the EU, and the US, growth continues to accelerate thanks to strong customer satisfaction and an easy-to-deploy solution.
About the Role
We’re looking for a dedicated Customer Success Manager to join the team as a key player in operations. This role is ideal for someone who thrives on building relationships, enjoys working independently, and excels in a dynamic environment where every day is different.
Key Responsibilities
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Onboarding: Lead the onboarding process for new customers to ensure they’re confident using the platform and achieving value from day one.
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Account Management: Serve as the primary contact for assigned clients, providing ongoing support and driving customer satisfaction.
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Client Engagement: Build long-term relationships through regular communication, site visits, and a strong understanding of customer needs.
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Training & Support: Deliver training sessions, troubleshoot issues, and help clients get the most out of the software while supporting their safety compliance goals.
Why This Role?
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Meaningful Impact: Be part of a product that’s genuinely improving how construction companies work—making them safer and more productive.
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Flexible Work Style: Enjoy a hybrid work setup with the ability to work from home and visit client sites 1–2 days per week.
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Career Growth: Competitive salary with performance bonuses and the chance to grow alongside a company expanding rapidly into international markets.
