JIRA / Atlassian Specialist
Our client is seeking a JIRA / Atlassian Specialist for a short-term, remote contract to enhance an existing Jira Service Management (JSM) environment ahead of a UK go-live. The organisation values a collaborative and proactive culture, focused on continuous improvement and effective support operations. This role involves reviewing, diagnosing, and refining the current JSM setup by tightening processes, implementing automation, seeding a knowledge base, and delivering a Rovo (Atlassian AI) proof of concept. The successful candidate will contribute to a smooth transition and handover, ensuring the support system is robust and capable of ongoing development.
Role Overview:
This contract role focuses on reviewing and improving an existing JSM environment within a strict timeframe. It involves assessing the current setup, making targeted improvements, and delivering a clear handover to the internal team to support future maintenance and enhancements.
Key Skills & Experience:
• Strong, hands-on JSM administration experience in live support environments
• Proven experience reviewing and improving existing JSM instances
• Solid knowledge of Atlassian automation for support operations
• Experience structuring customer-facing knowledge bases
• Working familiarity with Rovo (Atlassian AI)
• Ability to work independently, prioritise tasks quickly, and deliver within tight deadlines
Key Responsibilities:
• Audit the existing JSM setup and produce a prioritised gap analysis
• Agree and implement support process standards and triage model
• Improve workflows, SLAs, queues, and routing
• Build and validate at least three automation rules (triage, routing, acknowledgements)
• Set up and seed a structured knowledge base with at least five articles
• Configure and document one Rovo agent proof of concept for a defined use case
• Produce a comprehensive handover pack for ongoing internal support
Requirements:
• UK-based with the right to work
• Strong, hands-on JSM administration experience
• Proven ability to review and improve existing JSM environments
• Knowledge of Atlassian automation techniques
• Experience in structuring customer-facing knowledge bases
• Working familiarity with Rovo (Atlassian AI)
• Ability to work independently, prioritise efficiently, and deliver within a 2-4 week timeframe
This is an excellent opportunity for a skilled JSM professional to make a significant impact within a defined timescale. Please apply now to be considered for this contract role.
