2nd Line Infrastructure Support Engineer – London – Hybrid – Up to £60,000
We are working with a respected UK-based international group within the insurance and professional services sector, who are currently hiring for an experienced 2nd Line Infrastructure Support Engineer to join a newly formed support team. This is a great opportunity to be part of a forward-thinking IT function responsible for managing a modern infrastructure estate spanning on-prem, COLO data centres, and Microsoft Azure.
🔧 About the Role
As a key member of the 2nd Line Support Team, you’ll provide hands-on support and management of both the Wintel and Network infrastructure stack. You will play a critical role in incident response, BAU support, patching, capacity monitoring, and infrastructure improvement projects across a hybrid IT environment.
You’ll need to be comfortable working across two technology stacks—Networking and Microsoft/Wintel/Virtualisation—and bring a service-oriented mindset with a strong desire to broaden your technical capabilities.
📍 Location: London (Hybrid – 3 days in office)
💼 Type: Full-time, Permanent
💰 Salary: Up to £60,000 + benefits
🏢 Client: A global insurance and professional services group (company name confidential)
✅ What We're Looking For
- Proven experience in 2nd line support.
- Ideally, you'll have both Wintel and networking environments (if not networking would be the priority).
- Strong troubleshooting and BAU support background.
- Experience with patching, capacity management, and change control processes.
- Excellent communication skills and a proactive approach to service delivery.
- A collaborative team player with an eagerness to develop new technical skills.
- A genuine interest in broadening technical skills across both Wintel and networking disciplines — ideal for candidates who want to grow into an infrastructure generalist.
🎁 What’s on Offer
- Hybrid working model (London-based HQ)
- Private healthcare, pension, and discretionary bonus
- Great training and development pathways
- A collaborative team within a stable and well-established global business
📩 Ready to apply?
Send your CV today
