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Job Title: Desktop Support Analyst
Location: London (onsite)
Salary: £55,000 to £60,000 plus Benefits
Gravitas is working with a Global Financial Institution, based in London, that is looking for a customer-focused Desktop Support Analyst to join their on-site, international Technology team.
This role will play a critical part in ensuring the delivery of desktop and end‑user support services while also contributing to wider infrastructure and technology projects, offering a healthy balance of hands‑on support and project-based work, making it ideal for someone who comes from a Banking or MSP background.
Key Responsibilities
Essential Technical Skills
What you’ll get:
If you’re looking for your next career opportunity, please apply early to avoid disappointment.
Location: London (onsite)
Salary: £55,000 to £60,000 plus Benefits
Gravitas is working with a Global Financial Institution, based in London, that is looking for a customer-focused Desktop Support Analyst to join their on-site, international Technology team.
This role will play a critical part in ensuring the delivery of desktop and end‑user support services while also contributing to wider infrastructure and technology projects, offering a healthy balance of hands‑on support and project-based work, making it ideal for someone who comes from a Banking or MSP background.
Key Responsibilities
- Provide high-quality support for desktops, laptops, mobile devices, printers, and remote/home office setups
- Administer and support video conferencing systems (Cisco, Teams, Webex, etc.)
- Troubleshoot and maintain PC hardware and desktop applications
- Build and deploy desktops and laptops using WDS, MDT, SCCM, or similar tools
- Support Active Directory and Azure administration tasks
- Manage printer hardware and print servers
- Configure user and device profiles on Cisco CUCM
- Troubleshoot networking issues (DNS, DHCP, TCP/IP, VLAN)
- Install and support end-user devices via phone, remote tools, and in-person
- Move and set up computer equipment as needed within the office
- Provide occasional weekend/out‑of‑hours support
- Understand NTFS and share permissions for network access
- Collaborate with global teams and maintain strong customer service throughout interactions
Essential Technical Skills
- Minimum of 5 years industry experience (Banking or MSP- essential)
- Strong understanding of Microsoft desktop/server environments
- Knowledge of Exchange, Office 365, Windows 11, MS Teams, Azure, OneDrive
- Experience supporting hardware across desktops, laptops, mobile devices, and printers
- Networking troubleshooting experience (L2–L3 exposure a plus)
- Familiarity with MDT/SCCM/WDS deployment technologies
What you’ll get:
- Salary: £55,000- £60,000 DOE
- Bonus- company and individual contribution based
- 25 days annual holiday
- Pension scheme
- Worldwide travel insurance
- Life assurance
- Private medical cover
- 24/7 virtual GP access
- Dental insurance
- Annual health assessment
- Discounted on‑site gym
- Employee Assistance Programme
- Wellness and wellbeing initiatives
- Season ticket loan
If you’re looking for your next career opportunity, please apply early to avoid disappointment.
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