- Rate: £620-£650/Day
- Length: 6 months
- IR35 Status: Inside IR35
- Working Pattern: Hybrid – 2 days per week in London
We are seeking an experienced Cloud Telephony Contractor to lead the transition to a cloud-based telephony solution within the technology sector. The ideal candidate will have extensive experience with AWS Connect, Microsoft Teams telephony, and CRM integration, alongside strong project management expertise. This is a hybrid role based in London, with on-site work required twice a week.
The contractor will be responsible for key deliverables over a six-month engagement, including CRM integration, data feed creation, user acceptance testing (UAT), and the development of reporting tools. The role is multifaceted, with responsibilities divided as follows:
- Partner Support (30%): Handling CRM system integration, establishing data feeds, and preparing for deployment.
- Project Management (30%): Coordinating stakeholder engagement, creating detailed implementation plans, and addressing technical problems during the transition.
- Dashboarding and Reporting (30%): Developing comprehensive reporting mechanisms and delivering training on new tools and dashboards.
- Training and Support (10%): Facilitating training sessions and providing ongoing support to end-users post-implementation.
Key Responsibilities:
- Develop and maintain a detailed project plan and relevant test cases to support implementation.
- Assist in the rollout of cloud telephony services to over 200 users.
- Ensure all aspects of the transition comply with legal guidelines and security best practices.
Expected Deliverables:
- Project Plan: A comprehensive roadmap outlining all steps for successful implementation with progress tracking.
- Governance Policies: Documentation of governance procedures and recommended best practices for ongoing management.
- Continuous Improvement: Suggestions and strategic recommendations for refining and enhancing the system after deployment.
- Training Materials: Creation of training content and tools to ensure effective user adoption and understanding of the system.
Skills and Experience Required:
- Proven Experience: Minimum five years of hands-on experience with cloud-based telephony implementations, including AWS Connect and Microsoft Teams.
- Technical Expertise: Strong working knowledge of enterprise telephony platforms, CRM systems, and contact centre technologies.
- Governance Experience: Demonstrated ability to establish governance models and create policy documentation.
- Training Ability: Excellent communication and interpersonal skills for conducting user training and providing post-deployment support.
- Project Management Skills: Proficiency with project tracking tools such as Jira and SharePoint, with a structured approach to delivering outcomes on time and within scope.
This is a strategic role for a self-starter who thrives in a fast-paced environment and has a passion for implementing scalable, efficient telephony solutions. If you have a strong cloud telephony background and the capability to deliver transformational tech initiatives, we encourage you to apply.
