Civica CX Systems Lead

Job Title: Civica CX Housing Systems Lead

Salary: £50,000

Location: Remote (UK-wide, occasional travel for key team events)

Contract: Full-Time, Permanent

About the Role

Our client are seeking a dedicated Civica CX Housing Systems Lead to take full ownership of our core housing management platform.

Having almost wrapped up Phase 1 of our Civica CX rollout, we need an experienced systems specialist to bring Phase 1 across the finish line and directly lead the design, configuration, and execution of Phase 2.

This is a high-impact, hands-on role where you will bridge the gap between business operations and technical configuration, ensuring our systems deliver maximum efficiency for both our teams and residents.

Key Responsibilities

• Phase 1 Finalisation: Complete final sign-offs, resolve post-go-live residual actions, refine existing workflows, and ensure system stability across live modules.

• Phase 2 Leadership: Lead the planning, scope, testing, configuration, and delivery of Phase 2 modules (e.g., advanced asset management, mobile working, resident portals, or enhanced reporting).

• System Administration & Optimization: Serve as the subject matter expert (SME) for Civica CX, maintaining system security, user permissions, workflow automation, and data integrity.

• Stakeholder Engagement: Collaborate closely with housing management, finance, assets, and frontline teams to translate operational needs into efficient system solutions.

• Reporting & Data: Build and refine custom operational reports, dashboards, and key management information (MI).

• Vendor & Support Management: Act as the primary technical contact for Civica, managing escalations, upgrades, and system integrations.

What We Are Looking For

• Civica CX Expertise: Proven hands-on experience configuring, administering, or implementing Civica CX within a housing environment.

• Housing Sector Knowledge: A solid understanding of social housing processes (Tenancy Management, Lettings, Repairs, Arrears, Asset Management).

• Implementation Experience: Track record of taking housing management modules or systems through testing, go-live, and embedding phases.

• Data & Technical Skills: Comfortable with Civica CX backend configuration, workflow mapping, and report writing (SQL/SSRS or internal reporting tools).

• Communication: Ability to guide end-users, translate technical speak into plain English, and drive user adoption across a remote team.