Application Support Analyst
Location: Leeds (Hybrid – 3 days onsite per week)
Salary: £37,000
Gravitas is working with a major organisation driving the transition to low‑carbon energy across the UK. As part of their growing Digital Workplace function, they are looking for a Application Support Analyst to support and enhance the end‑user technology experience across their UK offices.
This is an excellent opportunity for someone who enjoys solving technical issues, supporting users face‑to‑face, and contributing to a modern, efficient digital working environment.
Key Responsibilities
- Provide day‑to‑day support for end users across laptops, desktops, mobile devices and collaboration tools.
- Act as a key point of contact for user issues, ensuring all requests are logged and handled efficiently.
- Work closely with the central Service Desk and other IT teams to ensure smooth resolution of incidents and service requests.
- Keep track of support tickets, spotting recurring issues and raising them where needed for further investigation.
- Communicate clearly with users throughout the lifecycle of their queries, ensuring they understand progress and outcomes.
- Support meeting rooms and workplace technology, including AV setups and video‑conferencing equipment.
- Troubleshoot device and application issues, as well as basic networking and connectivity problems.
- Build, configure and deploy devices to company standards, ensuring they meet security and compliance requirements.
- Maintain accurate records of equipment, user allocations and asset movements.
- Support joiners, movers and leavers processes, ensuring accounts and permissions are set up correctly.
- Produce and maintain documentation, including knowledge articles and user guides.
- Work collaboratively with wider IT teams on escalations, improvements and shared initiatives.
Essential Skills & Experience
- Experience providing hands‑on IT support in a service-driven environment.
- Strong understanding of Windows operating systems, Office 365 and Active Directory administration.
- Practical knowledge of laptops, desktops, peripherals and common workplace technologies.
- Familiarity with service management processes and ticketing systems.
- Basic understanding of networking fundamentals.
- Awareness of cybersecurity principles relating to end‑user devices.
- Ability to juggle multiple tasks and respond effectively in busy or time‑sensitive situations.
- Confident communicator with a strong customer‑service mindset.
Desirable
- Experience working across multiple company sites.
- Knowledge of mobile device management solutions such as Intune.
- Understanding of cloud‑based workplace tools and provisioning platforms.
- Relevant certifications in desktop or Microsoft technologies.
- Experience working in a close-knit, collaborative IT team.
What You’ll Get
- Hybrid working arrangement
- Opportunity to join a leading organisation in the low‑carbon energy sector
- Clear development and progression opportunities
- Exposure to enterprise-level digital workplace technologies
- 25 days holiday plus bank holidays
- Pension scheme
- Employee wellbeing support and programmes
- Cycle to work scheme and other lifestyle benefits
If you’re passionate about delivering great IT support and want to play a key role in shaping a modern digital workplace, we’d love to hear from you.
