Senior Client Service Delivery Specialist
Location: London (Hybrid – with flexibility to work from home and in our London or Chelmsford offices)
Job Type: Permanent
Industry: Insurance
Salary: Competitive + excellent benefits
Are you an experienced insurance professional who thrives in a fast-paced environment?
Do you enjoy supporting colleagues to deliver outstanding service and the best outcomes for clients?
Are you looking for a role that offers both career progression and ongoing professional development?
If so, this opportunity could be perfect for you.
About the Role
We’re supporting a leading global insurance and risk management organisation in their search for a Senior Client Service Delivery Specialist to join their Global Broking Centre team.
This position plays a key role in managing technical activities across the broking and placement process for complex, international insurance contracts.
What You’ll Be Doing
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Partnering with broking teams on large, complex, global insurance placements involving multiple insurers.
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Managing post-placement documentation, including policy wording and invoicing requests, through internal systems.
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Driving continuous improvement and knowledge sharing across client service delivery processes.
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Building strong relationships with brokers, underwriters, offshore partners, and internal stakeholders.
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Providing technical and process guidance on complex risks and placements.
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Handling post-placement queries and ensuring workflow and risk lifecycle management meet performance targets.
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Identifying and implementing process improvement initiatives.
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Supporting the broader Client Service Delivery function in achieving divisional objectives.
What Makes This Role Stand Out
The Client Service Delivery team has created significant value by sharing best practice, eliminating duplication, and standardising ways of working – ensuring activities are allocated to the right people with the right skills.
You’ll collaborate closely with broking, underwriting, operations, fiduciary, and offshore teams, contributing to a high-performing and connected environment.
This role also offers structured career development, with support and training to help you progress within the organisation.
What We’re Looking For
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Strong attention to detail and organisational skills.
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Ability to meet deadlines and manage workload effectively.
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Previous experience within the insurance industry, ideally within broking, client servicing, or technical support.
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Solid understanding of insurance risk and the placement lifecycle.
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Confident communicator with excellent interpersonal skills.
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Proficiency in Microsoft Word and Excel.
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A proactive attitude, willingness to learn, and ability to share expertise across the team.
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Experience providing technical guidance on complex risks (desirable).
What’s on Offer
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Competitive salary and discretionary bonus
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Pension and life assurance scheme
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Private medical insurance
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Cycle to Work scheme
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Virtual GP and employee assistance programme
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Workplace savings scheme
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Two annual wellbeing days
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Structured onboarding and continuous learning opportunities
