Cx Asset Management Consultant

We are seeking a Civica Cx Asset Management Consultant within the housing sector to support the optimisation, configuration and ongoing improvement of Civica Cx asset management capabilities. You will work with stakeholders to translate business needs into robust solutions, ensuring data quality, effective reporting, and smooth system integrations.

Location & Salary

• Location: NA, United Kingdom
• Day Rate: £500-£650
• Working pattern: Contract

Key Responsibilities

• Configure and support Civica Cx Asset Management modules to meet asset lifecycle, compliance and investment planning requirements.
• Gather requirements, run workshops, and produce functional specifications, process maps and user stories.
• Deliver Reporting & Analytics outputs including dashboards, KPIs, statutory and operational reports, and data extracts.
• Support testing activities (SIT/UAT), data validation, defect triage and release management.
• Provide user training, documentation and post-go-live support, ensuring adoption and continuous improvement.
• Experience supporting integrations between Civica Cx and third-party systems (e.g. finance, repairs, GIS, document management, mobile solutions, data warehouses), including troubleshooting interface issues.
• Promote good practice for data governance, security and role-based access within housing environments.

Essential Requirements

• Proven experience as a Civica Cx Asset Management Consultant (configuration, optimisation and enhancement or support).
• Strong understanding of housing asset management processes: stock condition, compliance, planned works, component lifecycles, HHSRS and investment planning.
• Demonstrable capability in Reporting & Analytics, including building meaningful MI and supporting data-led decision-making.
• Hands-on experience supporting integrations (APIs, files, middleware or iPaaS), with confidence investigating data flow and reconciliation.
• Excellent stakeholder management, communication and documentation skills.
• Strong analytical and problem-solving ability, with attention to detail and quality.

Desirable

• Experience with data migration, ETL processes and data modelling for housing asset datasets.
• Knowledge of ITIL/service management practices and change control.
• Understanding of UK social housing regulation and compliance reporting.