CRM Business Analyst
The CRM Business Analyst joins a project to analyse business requirements and translate them into effective CRM solutions that enhance customer engagement, streamline processes, and support organisational objectives. This role acts as a liaison between business stakeholders and technical teams to ensure the CRM system delivers maximum value and aligns with strategic goals.
About the Company
[No specific company details provided; the organisation operates within a sector that focuses on CRM solutions and strategic business transformation.]
Role Overview
The Business Analyst will play a key role in shaping the success of the CRM programme by eliciting and validating requirements through workshops and focus groups. They will conduct detailed process analysis and create user stories with clear acceptance criteria to enable prioritisation and deliver tangible benefits. Collaborating closely with team colleagues, they will ensure the CRM solution provides a seamless user experience and aligns with organisational objectives.
Key Skills & Experience
- Lead the analysis of business requirements and translate them into effective CRM solutions.
- Manage stakeholder engagement to validate requirements and document user stories.
- Build detailed process analyses and facilitate workshops or focus groups.
- Collaborate with technical teams to ensure CRM solutions meet strategic and operational needs.
- Support the delivery of enhancements that improve customer engagement and streamline operations.
Nice to Have
- Experience working in UK permanent employment settings.
- Familiarity with remotely supporting project teams in addition to on-site work.
Key Responsibilities
- Analyse business requirements and translate them into clear CRM solutions.
- Facilitate workshops and focus groups to elicit and validate requirements.
- Create and maintain detailed user stories with comprehensive acceptance criteria.
- Act as a liaison between business stakeholders and technical teams.
- Ensure the CRM solution aligns with organisational strategic goals.
Requirements
- Right to work in the UK.
- Proven experience as a CRM Business Analyst.
- Available to work on-site and remotely as required.
- Immediate availability for employment duration of 2 weeks.
- Start date: 09/09/2026.
If you have the relevant skills and experience, please apply with an updated CV.
