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Claims Handler – Financial Lines London, UK
This role offers the opportunity to join a well-established, internationally recognised insurer with significant presence in the London and Lloyd’s markets. With Financial Lines at the heart of their business, they are known for technical excellence, responsive claims handling, and strong collaboration across teams, making this a great environment for someone ready to grow and take the next step in their claims career.
Key Responsibilities
- Handle Financial Lines claims: Assess, adjust, and settle claims within authority, ensuring coverage is accurately interpreted and reserves are set appropriately.
- Organise claims files, current, and fully documented, with regular diary actions and updates.
- Ensure all claims are managed promptly, professionally, and with integrity, in line with internal guidelines and market best practices.
- Work closely with underwriting, finance, actuarial, and reinsurance teams as required.
- Identify and escalate large or complex losses, preparing the necessary reporting and maintaining clear communication with leadership.
- Liaise with brokers, policyholders, and external partners, representing the organisation with clarity and professionalism.
- Attend market meetings as needed and maintain accurate oversight of TPA/DCA reporting and payments.
- Ensure adherence to Lloyd’s minimum standards and all applicable regulatory requirements, including TCF principles.
- Commit to continued professional development through structured learning and hands-on experience.
Skills and Experience
- Minimum 2 years’ Financial Lines claims handling experience (or closely related casualty/specialty lines)
- Familiarity with London market systems
- Strong understanding of general insurance principles and London market practices
- Knowledge of FCA/PRA regulatory frameworks and Lloyd’s requirements
- Progress toward or interest in CII qualifications (or similar) is desirable
- A-Level or degree-level education (or equivalent)
- Strong organisational and prioritisation skills
- Ability to build and maintain strong internal and external relationships
- Clear and professional communication skills
- Proactive and disciplined approach to deadlines and workload management
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