Change & Transformation Directors Club: Business Architecture & Service Design

An introduction to Business Architecture and Service Design at Riverside and why it’s an important part of your change capability

In a world of competing priorities, growing economic, political and social pressures, it’s vital housing associations balance their demands, prioritise the right things and ensure maximum value and success when investing in the maturity of their organisations.

Join Steve Allcock and Mike Hanmer from Riverside, as they share how they have structured and matured their Business Design function within Business Transformation to guide and influence strategic priorities.

In this session, we will explore:

• How Business Design should be structured in your organisation
• Assessing new demands and ensuring strategic alignment
• Evaluating your organisations capability and maturity of services
• How decisions around process, systems, data and people are intrinsically linked
• Why this service matters and the value business design brings

This session is aimed at senior leaders from across the social housing sector, who directly or indirectly influence change and strategic priorities.