P&I / FDD Claims Handler
Location: London, Hybrid working
Type: Permanent
About the business
A well-established international P&I insurance organisation with a global footprint (c.250 employees) and offices across Europe, the Americas and Asia. From our London hub, supporingt a diverse membership base and work closely with brokers, correspondents and legal partners worldwide.
The opportunity
An exciting role within their European Syndicate Claims team, providing P&I and FDD (Freight, Demurrage & Defence) claims handling and advisory support to Members across multiple European jurisdictions (including Switzerland, Scandinavia, the UK, the Netherlands, Germany, Croatia and Türkiye, among others).
You’ll take ownership of a varied caseload, support senior stakeholders, and play an active part in strengthening Member relationships and contributing to continuous improvement across claims processes and knowledge-sharing.
Key responsibilities
- Manage assigned P&I and FDD claims in line with internal procedures, providing pragmatic advice and support to Members.
- Build and promote strong relationships with Members and represent the organisation at a senior level where required.
- Assist with larger/complex claims when requested by the Syndicate Manager/Claims Director and appropriate for the level.
- Maintain accurate and timely electronic file management, ensuring all correspondence is correctly saved and updated.
- Contribute to the ongoing development of claims procedures and systems.
- Draft articles and insights for internal/external publications.
- Participate in meetings/engagements with brokers and service providers (including correspondents and lawyers).
- Identify opportunities to add value to the Club/Member relationship and support loss prevention activity where relevant.
- Support syndicate underwriting objectives and take on ad-hoc duties/training as needed.
About you
- Experience in shipping litigation and dispute resolution, gained within a P&I club, insurer, law firm, shipowner or charterer environment.
- Qualified lawyer (ideally English-qualified) with around 2 years’ PQE, or degree-educated (LLB/LLM Maritime Law or equivalent) with 3+ years relevant claims-handling/industry experience.
- Strong communication skills (written and verbal), including negotiation, presentation and reporting.
- Confident relationship-builder with stakeholders at all levels (internal and external).
- Highly organised, detail-focused, proactive, and able to manage competing priorities to deadline.
- Additional European language skills are an advantage (not essential).
- Team-oriented, collaborative working style.
What’s on offer
- Supportive, friendly and collaborative working culture
- Competitive hybrid working policy and work-life balance initiatives
- Clear, transparent career pathway and development support
- Free access to the Protection & Indemnity Qualification (International Group of P&I Clubs)
- Attractive benefits package including private healthcare
- Health subsidy plus a comprehensive wellbeing and savings programme
Values
You’ll join a business grounded in: Mutuality, Integrity, Safety & Sustainability, Transparency, Excellence, and Collaboration.
