Senior Technical Systems Analyst

Senior Technical Systems Analyst (MRI Orchard/Housing Enterprise)
Contract: 6 months (initially)
Location: Hybrid
Working pattern: Hybrid Hours: Full-time
Rate: £400-£500/day (IR35 status to be confirmed)

Overview

Our client is seeking an experienced Senior Technical Systems Analyst to provide additional technical capacity over the next six months. Key priorities include customer projects, rent increases, service charges and income collection analytics. You’ll help maintain the stability and performance of their Housing Enterprise applications and support knowledge transfer within the team.

Working closely with Digital Services colleagues and business stakeholders, you will support BAU application performance while contributing to business-critical project delivery.

Key responsibilities

• Provide technical application management and support for Housing Enterprise systems
• Support delivery of critical projects alongside BAU activity
• Manage changes, upgrades, patches and releases in line with change management processes
• Support system testing, UAT and creation of test scripts
• Investigate technical issues, perform root-cause analysis and implement sustainable fixes
• Translate business requirements into technical solutions
• Maintain system documentation, configuration information, policies and procedures
• Support reporting and analytics needs (SQL Server / SSRS)
• Liaise with suppliers, Service Desk, Infrastructure and wider Digital Services teams
• Support knowledge transfer and help build capability within the Applications Team

Essential skills & experience

• 3+ years’ experience in Service Transition, Application Support, or a technical/analytical systems role
• Experience in an ITIL / IT Service Management (ITSM) environment
• Strong SQL scripting skills and experience with SSMS
• Experience producing reports using SQL Server and SSRS
• Experience working with and maintaining test environments
• Working knowledge of Microsoft 365 and cloud software
• Understanding of systems architecture/topology and identifying single points of failure
• Knowledge of the software release lifecycle
• Strong technical analysis, problem-solving and stakeholder management skills

Desirable

• Housing management system/application administration experience (e.g., Orchard or similar)
• Systems upgrade experience and coordinating UAT
• Familiarity with Microsoft Azure
• Power BI experience
• ITIL Foundation or relevant Microsoft certifications

Candidate profile

We’re particularly interested in candidates who can integrate quickly, work autonomously, and provide hands-on technical application support from day one—while balancing project delivery with operational priorities.

To apply: Please send your CV and availability. If you have recent Housing Enterprise / housing management system support experience, highlight this in your application.