Key Responsibilities
1. Solution Architecture & Technical Leadership
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Lead the architecture and end-to-end design of:
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Salesforce Service Cloud
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Salesforce Marketing Cloud
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Design scalable data models to support beneficiaries, donors, volunteers, grants, and program management.
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Architect integrations with finance systems, fundraising platforms, websites, and third-party applications.
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Ensure best practices in security, compliance (e.g., GDPR where applicable), and data governance.
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Define automation strategies including case workflows, journey orchestration, segmentation, and reporting.
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Establish DevOps and release management processes.
2. Project Management & Implementation Oversight
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Develop and manage a detailed implementation roadmap.
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Lead discovery workshops with program, fundraising, and operations teams.
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Define scope, milestones, and deliverables.
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Manage cross-functional stakeholders, vendors, and system integrators.
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Oversee risk management, issue resolution, and change control.
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Ensure projects are delivered on time, within budget, and aligned to mission priorities.
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Drive user adoption and change management initiatives.
3. Nonprofit-Focused System Design
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Design case management workflows to support service delivery.
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Enable donor lifecycle journeys (acquisition, retention, stewardship).
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Support grant tracking and impact measurement reporting.
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Build dashboards for leadership visibility and board reporting.
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Ensure the platform reflects nonprofit-specific processes and compliance requirements.
4. Training, Documentation & Governance
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Develop governance frameworks for Salesforce usage.
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Create documentation including architecture diagrams, data models, and process maps.
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Train internal administrators and power users.
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Establish long-term system sustainability and continuous improvement practices.
Required Qualifications
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7+ years of Salesforce experience, including:
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3+ years designing Service Cloud solutions.
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3+ years designing Marketing Cloud implementations.
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Proven experience architecting complex, multi-cloud Salesforce environments.
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Demonstrated experience managing full lifecycle Salesforce implementations.
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Strong understanding of nonprofit operations (fundraising, program management, donor engagement).
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Experience with data migration, integrations (APIs), and automation tools.
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Ability to communicate technical concepts to non-technical stakeholders.
Preferred Qualifications
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Salesforce certifications such as:
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Salesforce Certified Technical Architect (CTA) – preferred
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Service Cloud Consultant
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Marketing Cloud Consultant
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PMP or equivalent project management certification
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Experience working within nonprofit or mission-driven organizations.
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Familiarity with nonprofit fundraising models and grant management
